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Use of Web-Based Rider Feedback to Improve Public Transit Services
TC179
7769
https://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_rpt_179.pdf
172697
Use of Web-Based Rider Feedback to Improve Public Transit Services
TRB’s Transit Cooperative Research Program (TCRP) Report 179: Use of Web-Based Rider Feedback to Improve Public Transit Services provides toolkit of practices, emerging platforms, and promising approaches for customer web-based and electronic feedback to help improve public transit services. Part I of the report identifies promising practices among transit agencies and other industries using in-house or third-party web-based and mobile platforms. These mobile platforms are meant to engage customers and provide guidance on managing web-based feedback. Part II includes a Tool Selection Guide to assist transit agencies with selecting a web-based feedback tool based on their needs.
Project:
Project Information
DOI:
10.17226/22134
Project Number: B-43
E-Newsletter Type:
Recently Released TRB Publications
TRB Publication Type:
TCRP Report
This Summary Last Modified On: 3/23/2016
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