Airline Consumer Protections for Compliance and Education Efforts
The U.S. Government Accountability Office has released a report that examines airline consumer protection issues. This report highlights trends in airline service, identifies compliance efforts, and determines the extent to which the Department of Transportation (DOT)’s passenger education efforts align with key practices for consumer outreach. The DOT has the authority to issue and enforce certain consumer protection requirements. The DOT also educates passengers about their rights.
This Summary Last Modified On: 11/30/2018