Developing a Guide to Bus Transit Service Reliability
There are three major perspectives on transit reliability: from the customer, agency, and operator
points of view.
The TRB Transit Cooperative Research Program's
TCRP Web-Only Document 72: Developing a Guide to Bus Transit Service Reliability
finds, through a transit agency survey,
that most
agencies do not have a formal bus service reliability improvement program. The guidebook
presents a framework for such a program, including eight steps, and is a supplemental report to
TCRP Research Report 215: Minutes Matter: A Bus Transit Service Reliability Guidebook.
This Summary Last Modified On: 8/31/2020