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Transportation Research Board > Blurbs > How Airports Measure Customer Service Performance



How Airports Measure Customer Service Performance
AS48
540
https://onlinepubs.trb.org/onlinepubs/acrp/acrp_syn_048.pdf
169468

How Airports Measure Customer Service Performance

TRB’s Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service.
Project: Project Information
DOI: 10.17226/21937
Project Number: 11-03/Topic S01-06

E-Newsletter Type: Recently Released TRB Publications    
TRB Publication Type: ACRP Synthesis Report


This Summary Last Modified On: 5/24/2017
Text Size: Increase Text Size Decrease Text Size
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