e-Transit: Electronic Business Strategies for Public Transportation, Volume 4: Advanced Features of Transit Websites

TRB's Transit Cooperative Research Program (TCRP) Report 84: e-Transit: Electronic Business Strategies for Public Transportation, Volume 4: Advanced Features of Transit Websites includes automated itinerary planners, real-time customer information, e-mail notification systems, and customer relationship management.

Table of Contents

Foreword & Contents

Section 1: Preface:
Section 2: Executive Summary

Section 3: Research Opportunity and Objectives

Section 4: Methodology and Results

Section 5: Itinerary Planning Systems (3.3 MB PDF)

Section 6: Real-Time Display, Notifications Systems, and CRM (2.7 MB PDF)

Section 7: Transit Web Site Technology Considerations

Section 8: Cross-Cutting Issues of Advanced Transit Web Site Features

Section 9: Notable Project Innovations and Opportunities for Further Research

Appendix A: Summary Bibliography for Web-based Customer Information
Appendix B: Contact Information for Customer Information Survey
Appendix C: Telephone Interview Invitation Letter
Appendix D: Survey Outline for Itinerary Planning