Guide to Integrating Business Processes to Improve Travel Time Reliability

TRB’s second Strategic Highway Research Program (SHRP 2) Report S2-L01-RR-2: Guide to Integrating Business Processes to Improve Travel Time Reliability explores various ways that transportation agencies could reengineer their day-to-day business practices to enhance traffic operations, address nonrecurring traffic congestion, and improve the reliability of travel times delivered to roadway system users.

The research guide also provides a detailed introduction to the business process mapping tool.

SHRP 2 Report S2-L01-RR-1: Integrating Business Processes to Improve Travel Time Reliability details the process used to develop the guide.  

SHRP 2 Reliability Project L34 report E-tool for Business Processes to Improve Travel Time Reliability explores an e-tool to assist transportation agencies when evaluating their processes to improve travel time reliability. The report details the functional requirements, software architecture, and content development for the e-tool. The e-tool’s design was based on SHRP 2 Report S2-L01-RR-2 and directly follows the seven step process outlined in the guide, as well as utilizes the case studies in S2-L01-RR-2.

An e-book version of this report is available for purchase at Google, iTunes, and Amazon.