NTI Webinar: TCRP Synthesis 127: Addressing Difficult Customer Situations*
TRB is cosponsoring a webinar on Tuesday, May 7, 2019 from 2:00-3:30 PM ET that features the Transit Cooperative Research Program (TCRP)'s Synthesis 127: Addressing Difficult Customer Situations. This webinar will highlight issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The webinar will identify current practices used by transit agencies to prevent, prepare for, and deal with these incidents. Participants should
register in advance. The National Transit Institute (NTI) is sponsoring this webinar, and there is no fee to register for this event.
Presenter:
- Joel Volinski, University of South Florida
For questions, please contact Lori Glickman at
nti_info@nti.rutgers.edu.
This Summary Last Modified On: 3/26/2019