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A Handbook for Measuring Customer Satisfaction and Service Quality

TRB's Transit Coopertive Research Program (TCRP) Report 47: A Handbook for Measuring Customer Satisfaction and Service Quality focuses on how to measure customer satisfaction and how to develop transit agency performance measures.

Report Parts; Part A, Part B, Part C, Part D, Part E

    Project: Project Information
    E-Newsletter Type: Recently Released TRB Publications
    TRB Publication Type: TCRP Report


This Summary Last Modified On: 4/22/2011

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