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Ensuring the safety and security of customers is a core responsibility of public transit agencies. Perceptions of personal safety play a critical role in influencing travel behavior, with fear and anxiety about personal safety acting as major deterrents to transit use. TCRP Synthesis 184: Improving Transit Customer Perception of Personal Security, released this week by TRB's Transit Cooperative Research Program, documents the current state of the practice related to customer perceptions of safety and security on bus and rail transit. Drawing from a literature review, a national survey of 35 transit providers, and in-depth case examples of five transit providers, this synthesis highlights strategies to improve customers’ outlook, the effectiveness of those strategies, how the strategies are communicated to the public, and the associated change in customers’ perceptions.

Predicting air traffic demand can be bumpy and subject to unpredictable external factors. The systematic methodology outlined in ACRP Research Report 272: Incorporating Shock Events into Aviation Demand Forecasting and Airport Planning can help airports develop a portfolio of ready-to-deploy strategies for a more resilient business model.

Find more resources at our Resilient Transportation Systems collection.