Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction
TRB’s Airport Cooperative Research Program (ACRP) Report 109: Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction explores innovative airport planning and terminal design that promotes profitable revenue generation and customer satisfaction at a variety of airport sizes and types. The handbook includes consideration of how to potentially improve the airport customer experience through the use of technology and other resources.
This Summary Last Modified On: 10/20/2016