• HOME
  • MyTRB
  • CONTACT US
  • DIRECTORY
  • E-NEWSLETTER
  • SUBSCRIBE
  • FOLLOW US
  • RSS
  • HOME
    • MyTRB
    • CONTACT US
    • DIRECTORY
    • E-NEWSLETTER
    • SUBSCRIBE
    • FOLLOW US
    • RSS
  • About TRB
    • Get Involved with TRB
    • Mission & Services
    • Strategic Plan
    • Centennial Celebration
    • TRB Divisions
      • Executive Office
      • Administration & Finance
      • Cooperative Research Programs
      • Studies and Special Programs
      • Strategic Highway Research Program 2
      • Technical Activities
    • Sponsors & Affiliates
    • Awards
    • Facilities & Directions
    • Job Openings
  • Annual Meeting
    • Program
    • Registration
    • Resource Pages
    • Exhibits & Marketing Opportunities
    • Online Program
    • Announcements
  • Calendar
    • TRB Conferences
    • TRB Webinars
    • All TRB Events
    • Cosponsored Events
  • Committees & Panels
    • Executive Committee
    • Standing Committees
    • Policy Committees
    • Marine Board Members
    • Committee & Panel Homepages
    • Cooperative Research Panels
      • Highway (NCHRP)
      • Transit (TCRP)
      • Airport (ACRP)
      • Freight (NCFRP)
      • Hazardous Materials (HMCRP)
      • Rail (NCRRP)
    • Synthesis Panels
      • Highway
      • Transit
      • Airport
    • IDEA
      • Safety IDEA
  • MyTRB
  • Programs
    • Cooperative Research
      • Highway (NCHRP)
      • Transit (TCRP)
      • Airport (ACRP)
      • Behavioral Traffic Safety (BTSCRP)
      • Freight (NCFRP)
      • Hazardous Materials (HMCRP)
      • Rail (NCRRP)
    • Synthesis
      • Highway
      • Transit
      • Airport
      • Truck & Bus Safety
    • Innovations Deserving Exploratory Analysis (IDEA)
    • Legal Research
    • Marine Board
    • Consensus and Advisory Studies
    • Strategic Highway Research Program 2 (SHRP 2)
      • SHRP 2 Naturalistic Driving Study Data Access
      • SHRP 2 Archives
    • Transportation Research Information Services (TRIS)
  • Projects
    • Find a Project
    • Requests for Proposals
    • Requests for Information
    • Upcoming Projects
  • Publications
    • Bookstore
    • Subscription Services
    • by Series
    • by Subject
    • E-Newsletter
    • Transportation Research Record Online
    • Publications Index
    • Errata
  • Resources & Databases
    • Webinars
    • Conference Recordings
    • Research In Progress (RiP)
    • Research Needs Statements (RNS)
    • TRID (A Transportation Research Database)
    • Transportation Research Thesaurus (TRT)
    • SHRP 2 Naturalistic Driving Study Data Access
    • Online Directory
    • Library
    • Research Funding
    • Careers in Motion Job Center
  • Provide Feedback
  • Connect with TRB
Browse All Modes/Topics
News
Calendar
Committees
CRP Panels
TRB Publications
All Publications
Requests for Proposal
Requests for Information

Specialty Subject Page/s



Guidebook on Conducting Airport User Surveys and Other Customer Research
AC235
11011
https://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_235.pdf
182604

Guidebook on Conducting Airport User Surveys and Other Customer Research

Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions.

The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques.

Supplementary to the report is Appendices A through L.


Project: Project Information
DOI: 10.17226/26444
Project Number: 03-51

E-Newsletter Type: Recently Released TRB Publications    
TRB Publication Type: ACRP Report


This Summary Last Modified On: 3/16/2022
Text Size: Increase Text Size Decrease Text Size
Copyright © 2010 All rights reserved. | Legal Terms | Console Login | Enable Edit Mode
P: | F: |
The National Academies of Sciences, Engineering, and Medicine

The National Academies of Sciences, Engineering, and Medicine 500 Fifth Street, NW | Washington, DC 20001 | T: 202.334.2000 Copyright © National Academy of Sciences. All Rights Reserved. Terms of Use and Privacy Statement

Loading... Loading...
Please click here to view our sponsor's message.