Managing Performance to Enhance Decision-Making: Making Targets Matter
When targets matter, they drive transportation agency decisions and actions.
The TRB National Cooperative Highway Research Program's
NCHRP Research Report 993: Managing Performance to Enhance Decision-Making: Making Targets Matter
offers a set of feedback enrichment strategies illustrated by case studies of how agencies are
effectively incorporating people- and data-based feedback into decision-making on transportation
issues ranging from long-term strategy development to medium-term program development to day-to-day operations.
Supplemental to the report are
NCHRP Web-Only Document 317: Developing a Guide for Managing Performance to Enhance Decision-Making, an
Implementation Plan, a
presentation, and
four videos.
This Summary Last Modified On: 6/1/2022