ACRP Impact on Practice: Improving the Passenger Experience through Restroom Modernization

Passenger travel habits and expectations have changed significantly over the past two decades. Travelers now spend more time in airport terminals, often carrying additional personal items and expecting higher levels of comfort, convenience, and service. As airports have adopted social media and other real-time feedback tools, terminal restrooms—often the first and last places passengers visit in an airport—have emerged as one of the most consistent factors impacting the passenger experience.

The TRB Airport Cooperative Research Program's Impacts on Practice: Improving the Passenger Experience through Restroom Modernization highlights how ACRP Report 130: Guidebook for Airport Terminal Restroom Planning and Design in 2015 to provide airport managers with updated guidance, tools, and best practices. ACRP Report 130 provides airports with a comprehensive framework for planning, designing, and evaluating terminal restrooms to address the growing need for modern, passenger-focused restroom facilities.