Employee Incentive Programs to Improve Transit Performance

TRB’s Transit Cooperative Research Program (TCRP) Synthesis 3: Employee Incentive Programs to Improve Transit Performance provides an overview of current practice in employee incentive programs. Information on incentive programs that provide a one-time payment or recognition for a particular job accomplishment are presented as gleaned from survey responses from a varied group of public transit agencies. The synthesis contains observations on establishing incentive programs in public transit agencies, information on the types of incentive programs in transit organizations, and describes samples of programs in use, as well as offering general perceptions from survey recipients.