• HOME
  • MyTRB
  • CONTACT US
  • DIRECTORY
  • E-NEWSLETTER
  • SUBSCRIBE
  • RSS
  • HOME
    • MyTRB
    • CONTACT US
    • DIRECTORY
    • E-NEWSLETTER
    • SUBSCRIBE
    • RSS
  • About TRB
    • Get Involved with TRB
    • Mission & Services
    • Strategic Plan
    • Centennial Celebration
    • TRB Divisions
      • Executive Office
      • Administration & Finance
      • Cooperative Research Programs
      • Studies and Special Programs
      • Strategic Highway Research Program 2
      • Technical Activities
    • Sponsors & Affiliates
    • Awards
    • Facilities & Directions
    • Job Openings
  • Annual Meeting
    • Program
    • Registration
    • Resource Pages
    • Exhibits & Marketing Opportunities
    • Online Program
    • Announcements
  • Calendar
    • TRB Conferences
    • TRB Webinars
    • All TRB Events
    • Cosponsored Events
  • Committees & Panels
    • Executive Committee
    • Standing Committees
    • Policy Committees
    • Marine Board Members
    • Committee & Panel Homepages
    • Cooperative Research Panels
      • Highway (NCHRP)
      • Transit (TCRP)
      • Airport (ACRP)
      • Freight (NCFRP)
      • Hazardous Materials (HMCRP)
      • Rail (NCRRP)
    • Synthesis Panels
      • Highway
      • Transit
      • Airport
    • IDEA
      • Safety IDEA
  • MyTRB
  • Programs
    • Cooperative Research
      • Highway (NCHRP)
      • Transit (TCRP)
      • Airport (ACRP)
      • Behavioral Traffic Safety (BTSCRP)
      • Freight (NCFRP)
      • Hazardous Materials (HMCRP)
      • Rail (NCRRP)
    • Synthesis
      • Highway
      • Transit
      • Airport
      • Truck & Bus Safety
    • Innovations Deserving Exploratory Analysis (IDEA)
    • Legal Research
    • Marine Board
    • Consensus and Advisory Studies
    • Strategic Highway Research Program 2 (SHRP 2)
      • SHRP 2 Naturalistic Driving Study Data Access
      • SHRP 2 Archives
    • Transportation Research Information Services (TRIS)
  • Projects
    • Find a Project
    • Requests for Proposals
    • Requests for Information
    • Upcoming Projects
  • Publications
    • Bookstore
    • Subscription Services
    • by Series
    • by Subject
    • E-Newsletter
    • Transportation Research Record Online
    • Publications Index
    • Errata
  • Resources & Databases
    • Webinars
    • Conference Recordings
    • Research In Progress (RiP)
    • Research Needs Statements (RNS)
    • TRID (A Transportation Research Database)
    • Transportation Research Thesaurus (TRT)
    • SHRP 2 Naturalistic Driving Study Data Access
    • Online Directory
    • Library
    • Research Funding
    • Careers in Motion Job Center
  • Provide Feedback
  • Connect with TRB
All
by Series
by Subject
Errata
Cooperative Research Programs Series
Highway (NCHRP)
Transit (TCRP)
Airport (ACRP)
Hazardous Materials (HMCRP)
Freight (NCFRP)
Rail (NCRRP)
Behavioral Traffic Safety (BTSCRP)
Other TRB Series
Consensus Studies
Strategic Highway Research (SHRP 2)
Exploratory Analysis (IDEA)
Commercial Truck and Bus Safety (CTBSSP)
Conferences and Workshops Proceedings
Transportation Research Circulars
Periodicals and Other Documents
TR News Magazine
Research Pays Off
State of the Art Reports
Millennium Papers
Miscellaneous
Annual Reports
Annual Reports
Access Management Manual, Second Edition



Impacts on Practice: New International Arrivals Facility Will Enhance Customer Experience at Seattle–Tacoma International Airport
https://onlinepubs.trb.org/onlinepubs/acrp/acrp_iop_059.pdf
179849

Impacts on Practice: New International Arrivals Facility Will Enhance Customer Experience at Seattle–Tacoma International Airport

In 2017, when leadership at Seattle–Tacoma International Airport (Sea-Tac) decided to build a new International Arrivals Facility (IAF), they knew they had to leverage airport resources in a cost-effective manner to enhance customer experience. At nearly 50 years old, the existing facility could no longer accommodate Sea-Tac’s demand for international travel, which grew 107 percent from 2007 to 2017.

The latest issue of the TRB Airport Cooperative Research Program's (ACRP) Impacts on Practice series explores how research was used to get real-world results, with the design team at Sea-Tac creating a streamlined design with a focus on positive passenger experience.

From the onset, Sea-Tac decision makers envisioned an IAF that would significantly improve the arrival process for international passengers. But, before construction could begin, an independent review panel had to approve the project. To strengthen the new IAF design, Innovations and Systems Manager Todd VanGerpen, a contributing member of Sea-Tac’s design team, turned to ACRP Research Report 161: Guidelines for Improving Airport Services for International Customers and ACRP Research Report 175: Improving Intelligibility of Airport Terminal Public Address Systems.


E-Newsletter Type: Recently Released TRB Publications    
TRB Publication Type: ACRP Impacts on Practice


This Summary Last Modified On: 10/30/2019
Text Size: Increase Text Size Decrease Text Size
Copyright © 2010 All rights reserved. | Legal Terms | Console Login
P: | F: |
The National Academies of Sciences, Engineering, and Medicine

The National Academies of Sciences, Engineering, and Medicine 500 Fifth Street, NW | Washington, DC 20001 | T: 202.334.2000 Copyright © National Academy of Sciences. All Rights Reserved. Terms of Use and Privacy Statement

Loading... Loading...
Please click here to view our sponsor's message.