State of Airport Loyalty Programs
In the early 1980s, airlines created loyalty programs to encourage passenger loyalty. Within the last
decade, European airports followed suit, building their own loyalty programs by collaborating with
airport vendors, such as restaurants, duty-free shops, and parking facilities, to provide value-added service to travelers. Airports in the United States have slowly started to embrace the trend by
creating their own airport loyalty programs or collaborating with third-party loyalty program providers.
ACRP Synthesis 131: State of Airport Loyalty Programs,
from TRB's Airport Cooperative Research Program,
provides a comprehensive overview of the current status of U.S. airport loyalty programs.
This Summary Last Modified On: 12/5/2023